Privacy Policy

Introduction

Peoples Homecare is committed to protecting the privacy and security of your personal
information. This Privacy Policy Statement explains how we collect, use, disclose, and protect
the information we gather from our clients, their families, and visitors to our website. By using
our services or accessing our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect various types of information, including:
* Personal Identifiable Information (PII): This includes your name, address, phone number,
email address, date of birth, and Social Security number.
* Health Information: This includes your medical history, current health status, diagnoses,
medications, and other health-related information necessary for providing homecare services.
This information is considered "Protected Health Information" (PHI) under the Health Insurance
Portability and Accountability Act (HIPAA).
* Financial Information: This may include billing information, insurance details, and payment
information for our services.
* Technical Information: When you visit our website, we may automatically collect information
about your device, IP address, browser type, and usage patterns through cookies and other
tracking technologies.

How We Use Your Information

We use your information for the following purposes:
* To Provide Services: To assess your needs, create a care plan, schedule caregivers, and
provide the homecare services you have requested.
* To Communicate: To contact you regarding your care, appointments, billing, or other
service-related matters.
* For Billing and Payment: To process payments, submit claims to insurance companies, and
manage billing for our services.
* For Internal Operations: To improve our services, train our staff, and conduct internal quality
assurance.

* To Comply with Legal Obligations: To comply with applicable laws, regulations, and
professional standards, including HIPAA.

How We Protect Your Information

We implement a variety of security measures to protect your personal and health information
from unauthorized access, use, or disclosure. These measures include:
* Technical Safeguards: Using secure servers, firewalls, and encryption to protect electronic
data.
* Physical Safeguards: Storing paper records in locked cabinets and secure locations.
* Administrative Safeguards: Training our staff on privacy and security protocols, and limiting
access to your information to only those who need it to perform their duties.

Disclosure of Your Information

We may disclose your information to the following parties:
* Caregivers and Staff: To our employees and independent contractors who need the
information to provide care.
* Third-Party Service Providers: To vendors who assist us with services such as billing, data
storage, and IT support. These third parties are contractually obligated to protect your
information and are only permitted to use it for the purposes for which we provide it.
* Legal and Regulatory Authorities: When required by law, such as to respond to a subpoena,
court order, or to report a suspected case of abuse or neglect.
* Family Members or Designated Representatives: With your explicit consent, we may share
information with your family members or designated representatives involved in your care.

Your Rights

Subject to applicable laws, you have the following rights regarding your personal information:
* Right to Access: You have the right to request a copy of the personal and health information
we hold about you.
* Right to Amend: You have the right to request that we amend or correct any information you
believe is inaccurate or incomplete.
* Right to a Restrict: You have the right to request that we restrict the use or disclosure of your
information in certain circumstances.
* Right to Request Confidential Communications: You have the right to request that we
communicate with you about health matters in a certain way or at a certain location.
To exercise any of these rights, please contact our Privacy Officer using the contact information
provided below.

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Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective
immediately upon posting the updated policy on our website. We encourage you to review this
policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please
contact our Privacy Officer at:

Peoples Homecare AZ
890 W Elliot Rd Ste 118
480.464.1781
peoplehomecareaz@gmail.com

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